Cloud Contact Center & CPaaS
The Complete Contact Center Platform
Nexafone combines voice telephony, visual call flows, outbound dialers, agent workspace, supervisor tools, analytics, WhatsApp messaging, and developer APIs in one multi-tenant cloud platform.
Everything Your Contact Center Needs
From designing customer journeys to running outbound campaigns and coaching agents in real time — Nexafone covers the full CCaaS lifecycle.
CX-Flows
Design inbound and outbound voice journeys visually — IVR menus, queues, TTS, dynamic audio, API lookups, and WhatsApp triggers — without writing code.
Learn more →Outbound Campaigns
Run progressive, predictive, preview, and voice-blast campaigns with skill-based routing, retry rules, scheduling, and agent scripts.
Learn more →Engage Desk
Give agents a browser-based workspace with WebRTC calling, preview dial, dispositions, callbacks, wrap-up timers, and guided scripts.
Learn more →Supervisor Tools
Monitor live calls and agent states in real time. Listen, barge, or whisper on active calls. Track team performance with dedicated reports.
Learn more →WhatsApp Omnichannel
Reach customers on WhatsApp with approved templates, bulk campaigns, and voice-journey triggers — all from the same platform.
Learn more →Voice CPaaS API
Programmatic voice for CRM and custom apps. Initiate calls with chained verbs, control live calls, and receive real-time webhooks.
Learn more →Built for Enterprise Operations
Multi-Tenant & Secure
Isolated accounts with role-based access, custom permissions, licensing controls, audit logs, and account-level configuration.
Enterprise Voice
WebRTC softphone, inbound and outbound calling, DID management, call recording, voicemail, and live active-call monitoring.
Deep Analytics
CDR with flow timelines, agent performance, break reports, scheduled email reports, and a recordings library.
AI Voice Agents
Deploy AI-powered conversational agents with knowledge-base grounding, custom tools, workflow logic, and a test playground before going live.
Ready to Transform Your Contact Center?
Design voice journeys visually, run outbound campaigns, give agents a modern browser-based workspace, and integrate with your CRM — all on one platform.