About Nexafone - Cloud Contact Center Platform

Nexafone is an enterprise-ready cloud contact center platform that combines voice telephony, visual call flows, outbound dialers, agent workspace, supervisor tools, analytics, WhatsApp messaging, and developer APIs in one multi-tenant product.

Our Mission

To empower businesses with a unified CCaaS and CPaaS platform that lets them design voice journeys visually, run outbound campaigns at scale, give agents a modern browser-based workspace, and give supervisors real-time visibility — all backed by deep reporting and programmable APIs for CRM integration.

What We Offer

Nexafone covers the full contact center lifecycle:

CX-Flows — drag-and-drop IVR and call journey designer with TTS, dynamic audio, queues, and API integrations
Campaigns — progressive, predictive, preview, and voice-blast outbound dialing
Engage Desk — browser-based agent workspace with WebRTC calling, scripts, and dispositions
Supervisor Tools — live monitoring with listen, barge, and whisper
WhatsApp — omnichannel messaging with templates and bulk campaigns
Voice CPaaS API — programmable voice for custom apps and CRM connectors
Analytics — CDR, agent performance, break reports, and scheduled email delivery

Why Choose Nexafone?

All-in-One Platform

Voice, campaigns, agent workspace, supervisor tools, WhatsApp, and APIs — no need to stitch together multiple vendors.

Visual-First Design

Build complex call journeys with CX-Flows — a no-code drag-and-drop designer with live debugging and version management.

Enterprise Security

Multi-tenant isolation, role-based access with custom permissions, licensing controls, and full activity audit trails.

Developer-Ready

REST Voice API with chained verbs, call control, webhooks, and API Request nodes inside flows for CRM and custom integrations.

Ready to Get Started?

Discover how Nexafone can transform your contact center operations. Contact us for a demo or to discuss your requirements.