Flexible Contact Center Pricing
Nexafone pricing is based on your team size, call volume, and platform capabilities. Every plan includes the core CCaaS platform — contact us for a tailored quote.
Starter
For small teams getting started with cloud contact center
- Up to 10 agents
- CX-Flows & inbound IVR
- Engage Desk agent workspace
- Basic analytics & CDR
- Email support
Professional
For growing contact centers with outbound operations
- Up to 50 agents
- All dialer modes (Progressive, Predictive, Preview)
- Supervisor tools (Listen, Barge, Whisper)
- WhatsApp campaigns & templates
- Voice CPaaS API access
- Scheduled reports & priority support
Enterprise
For large-scale and multi-tenant deployments
- Unlimited agents (licensed)
- Multi-tenant & custom roles
- Licensing controls (concurrent calls, CPS)
- Dedicated support & SLA
- Custom integrations & SIP trunks
- Onboarding & training
- Custom pricing
Licensing Dimensions
Enterprise deployments can configure granular licensing controls to match your operational requirements.
Agents & Supervisors
Licensed seats for admins, supervisors, and agents with configurable active-agent caps.
Concurrent Calls
Control peak call capacity across inbound, outbound, and API-initiated traffic.
Calls per Second
Rate limiting for high-volume outbound and API-driven call origination.
Custom Contact Fields
Extend the contact data model with account-level custom field limits.
Frequently Asked Questions
What is included in every plan?
All plans include the core Nexafone platform: CX-Flows, Engage Desk, contact management, CDR, call recording, and role-based access. Higher tiers add outbound dialers, supervisor tools, WhatsApp, and Voice API access.
How is billing structured?
Nexafone uses account-level billing and credit management. Pricing is based on licensed agents, concurrent call capacity, and enabled modules. Contact our sales team for a detailed proposal.
Can I use Nexafone for multiple clients (BPO)?
Yes. Nexafone is a multi-tenant SaaS platform with isolated accounts per client, custom roles, and per-account licensing controls — ideal for BPO and managed service providers.
Is the Voice CPaaS API available on all plans?
The REST Voice API is included in Professional and Enterprise plans. It supports call initiation with chained verbs, call control, and real-time webhooks for CRM and custom integrations.
Get a Custom Quote
Tell us about your team size, call volume, and requirements — we will put together a plan that fits.