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Getting Started
How do I get started with Nexafone CPaaS?
Getting started is easy! Sign up for a free account, verify your email, and you'll have access to our APIs immediately. Check out our quick start guide in the documentation.
What APIs are available in the free tier?
Our free tier includes Voice API (1,000 minutes/month), SMS API (1,000 messages/month), and access to our documentation and community support.
How do I authenticate with the APIs?
All API requests require an API key. You can find your API key in the dashboard under 'API Keys'. Include it in the Authorization header as 'Bearer YOUR_API_KEY'.
API Integration
How do I make my first voice call?
Use our Voice API to initiate calls. Send a POST request to /v1/calls with the destination number and your application URL for call handling.
Can I send SMS messages programmatically?
Yes! Use our SMS API to send messages. Send a POST request to /v1/messages with the recipient number and message content.
How do I handle webhooks?
Configure webhook URLs in your dashboard. We'll send real-time events like call status updates, message delivery receipts, and more to your endpoints.
Billing & Pricing
How does billing work?
We offer pay-as-you-go pricing with monthly plans available. Usage beyond your plan limits is charged at our standard rates. You can set spending limits in your dashboard.
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences.
Do you offer custom pricing for high volume?
Yes, we offer custom pricing for Enterprise customers with high volume requirements. Contact our sales team to discuss your needs.
Technical Issues
What should I do if my API calls are failing?
Check your API key, request format, and network connectivity. Review our error codes documentation and check the status page for any ongoing issues.
How can I monitor my API usage?
Use our dashboard to monitor real-time usage, set up alerts, and view detailed analytics. We also provide webhooks for usage events.
What are the rate limits?
Rate limits vary by plan and API. Free tier has 100 requests/minute, while paid plans have higher limits. Check our documentation for specific limits.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.