Nexafone Platform Services
A unified CCaaS and CPaaS platform covering voice journeys, outbound dialing, agent operations, supervisor oversight, omnichannel messaging, analytics, and developer integrations.
CX-Flows — Visual Call Journey Designer
A drag-and-drop IVR and call-flow builder for designing customer experiences without code. Inbound and outbound templates with publish/unpublish lifecycle.
- Play, Say (TTS), Dynamic Audio
- IVR Menus & Conditions
- Business Hours & Queues
- API Request & WhatsApp nodes
- Flow debugger with live tracing
Campaigns & Outbound Dialing
Full outbound campaign engine with progressive, predictive, preview, voice blast, and inbound-only modes.
- Progressive, Predictive & Preview
- Voice Blast & Inbound Routing
- Skill-based routing & ring strategies
- Retry rules & scheduling
- Agent scripts & number masking
Engage Desk — Agent Workspace
A CRM-style agent desktop for live operations with browser-based WebRTC calling and full call lifecycle management.
- WebRTC call panel
- Preview dial & dispositions
- Callback scheduling & wrap-up
- Agent scripts & custom fields
- Break management & call stats
Supervisor & Quality Management
Real-time visibility into live calls and agent states with listen, barge, and whisper supervision.
- Live call monitoring
- Listen, Barge & Whisper
- Agent state dashboard
- Agent performance reports
- Break adherence analytics
WhatsApp Omnichannel
Reach customers on WhatsApp alongside voice — manage sender numbers, templates, and bulk campaigns.
- Approved sender numbers
- Template management
- WhatsApp in CX-Flows
- Bulk outbound campaigns
- Scheduled auto-send pipeline
Voice CPaaS API
Programmable voice layer for CRM connectors and custom apps. Initiate calls, chain verbs, and control live calls via REST.
- REST Voice API (Dial, Say, Play, Hangup)
- Call control (mute, hold, transfer)
- Status callbacks & webhooks
- API key + secret authentication
- Click-to-Call integrations
Analytics & Reporting
Comprehensive reporting with KPI dashboards, CDR with flow timelines, and scheduled email delivery.
- Analytics dashboard with charts
- CDR with recording playback
- Agent & break reports
- DID-wise performance
- Scheduled email reports
Contact Management
Organize leads and customers with pools, bulk import, custom fields, tags, and suppression lists.
- Contact pools & bulk CSV import
- Custom contact fields
- Tag-based segmentation
- Blocked contacts (DNC)
- Async bulk export
Platform & Security
Multi-tenant SaaS with granular role-based access, licensing controls, and full audit trails.
- Multi-tenant isolation
- Custom roles & permissions
- Licensing & billing controls
- Activity & audit logs
- Account-level configuration
See Nexafone in Action
Schedule a demo to explore CX-Flows, campaigns, Engage Desk, and the Voice CPaaS API with our team.